News & Events

Phone companies offer FREE data and calls

Over the past week Optus, Telstra, Vodafone and other Telco companies have all announced bonus data and some unlimited calls for both postpaid and prepaid customers. Some providers are also providing unlimited access to health websites. Please contact your service provider directly to see what may be on offer for you.

TELSTRA – https://www.telstra.com.au/covid19/supporting-you-during-covid-19

Postpaid Mobile and Mobile Broadband

Register for 25GB of extra data

All our personal and small business post-paid mobile and mobile broadband customers can register for an extra 25GB of data at no extra charge – to use in Australia within 30 days if they register by 19 April 2020.

You can register via the Telstra 24×7 and My Telstra apps until 19 April 2020 and the data will be available within 48 hours. We’ll send you an SMS when it’s been applied. Please note mobile broadband customers will not receive an SMS. You won’t see the extra data on your bill, but it will appear in your app usage information.

Home phone for eligible pensioners

Make unlimited calls

If you’re a pensioner and have a home phone plan with us, you’ll be able to make unlimited local, national and 13/1300 calls, and calls to Australian mobiles, from your home phone in Australia from Thursday 19 March until 30 April 2020.

You don’t need to do anything, unlimited calls will be automatically applied. You’ll see $0 for these calls on your bill and in the app.

Internet

Enjoy unlimited data at home

From Thursday 19 March until 30 April 2020, we’re providing unlimited data for our personal and small business customers with home broadband plans (ADSL, nbn and cable).

You don’t need to do anything. The data will be provided automatically, at no extra charge.

Your data usage won’t be counted during this time, but keep in mind you won’t see the extra data on your bill. Our FairPlay policy applies.

Prepaid Mobile

10GB bonus data on a $40 recharge for use during the recharge period.

Broadband

All broadband plans to be upgraded to unlimited data until April 30th.

Landlines

Eligible pensioners will be able to make unlimited local, national, 13/1300 calls and calls to mobiles.

 

OPTUS – https://www.optus.com.au/about/media-centre/coronavirus-support#stay-connected-with-moa

Postpaid Mobile

Once off data add-on of 20GB in April 2020.

Prepaid Mobile

10GB bonus data on a $40 recharge for use during the recharge period.

New measures as of March 24th

Users will be able to put their current plan on hold if there is no current need for the service.

Late payment fees, disconnections, and credit collection activities will be waived until April 30th

Available from: March 20, 2020
How to redeem: Through the My Optus app

Supporting Customers in Need

We know customers may find themselves in difficult financial circumstances due to the effects of COVID-19, and we want to assure those customers we’ll do our best to provide support and help them stay connected during this time.

We’ll be offering to our customers, including small businesses:

  • Until 30 April 2020, customers can request to put their current monthly Postpaid mobile service plan charges on hold for 90 days should there be no current need for the service (please note that additional charges such as device repayments and extras are not included and will continue to be charged monthly during this period)
  • Waiving late payment fees for all our customers until 30 April 2020
  • Stopping disconnection and credit collection activities until 30 April 2020

If you are experiencing financial hardship and need to discuss your options, or if you’re eligible for the Government Coronavirus financial support and are experiencing extreme hardship, please Message Us on My Optus App. Our team are compassionate hardship specialists who will do everything possible to help you stay connected

 

VODAPHONE – https://www.vodafone.com.au/about/company/covid-19

Postpaid Mobile

5GB bonus data at max speeds for use in April, 2020.

Data overages to be charged at $1/GB, down from $10/GB

Prepaid Mobile

3GB bonus data on any recharge value for use during the recharge period.

10GB bonus data via SMS opt-in, with a 30 day expiry

Talk and Text

All plans will be upgraded to include unlimited calls to standard national numbers in April, 2020.

Online Access

Unmetered access to a range of official health websites through your Vodafone connected device.

Postpaid tablet or mobile broadband customers

Data overages will be charges at $1/GB between March 31st and May 5th, 2020

Overdue bills

Vodafone is not charging any late payment fees, suspending services or chasing debt collection for overdue accounts. This will continue from 26 March until at least 30 April 2020.

Available: For use until at least April 30th, 2020
How to redeem: Credits will be automatically applied to all accounts by March 27
To SMS opt-in for bonus data on prepaid services text BOOST to 1263. Must be redeemed by April 30, 2020.


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